This role is responsible for all phases of testing, including pre-analytical, analytical, and post-analytical processes, ensuring the accuracy, reliability, and integrity of laboratory results. The Technologist operates under the direction of the Laboratory Manager/Technical Supervisor and Laboratory Director, and may only perform testing for which they have been trained and demonstrated competency.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities

1. Test Performance (Pre-Analytical and Analytical)

• Perform accurate and appropriate moderate-complexity testing according to established laboratory procedures
• Evaluate specimens for acceptability and:
  • Ensure proper labeling and identification
  • Investigate and document unacceptable specimens
• Handle and store specimens according to required conditions and protocols
• Organize workload efficiently to ensure timely completion of testing
• Verify that test results correspond to the correct patient and specimen prior to release
• Follow all established procedures prior to performing testing

2. Test Result Reporting (Post-Analytical)

• Report results accurately and within established turnaround times
• Follow protocols for:
  • Critical value identification and notification
  • Documentation of communication with providers
• Correct erroneous results according to established procedures, including:
  • Notification
  • Documentation of corrective actions
• Report state-required reportable diseases to the Massachusetts State Laboratory Institute and document appropriately in the LIS
• Ensure all reporting is complete, accurate, and compliant with laboratory policy

3. Quality Control and Compliance

• Participate in periodic review of laboratory procedures and assist in updates as needed to ensure accuracy and compliance
• Perform and document:
  • Quality control procedures
  • Calibration and instrument checks
• Ensure quality control is acceptable before reporting patient results
• Accurately evaluate quality control results and:
  • Document all results
  • Follow established protocols for failures
  • Escalate unresolved issues
• Hold patient testing and reporting when quality control is outside acceptable limits
• Adhere to all regulatory requirements:
  • Massachusetts 105 CMR 180.000
  • CLIA
  • OSHA and HIPAA

4. Instrument Maintenance and Calibration

• Perform routine and scheduled:
  • Maintenance activities, including daily, weekly, and monthly tasks as required
  • Calibration and calibration verification
• Document all maintenance and calibration activities
• Ensure instruments are functioning properly prior to use

5. Troubleshooting and Problem Resolution

• Troubleshoot issues related to:
  • Instruments and equipment
  • Reagents and quality control failures
  • Patient specimens
• Follow established troubleshooting protocols
• Document all steps taken and corrective actions
• Notify Laboratory Manager or Technical Supervisor when issues cannot be resolved

6. Safety and Infection Control

• Adhere to all Universal Precautions and laboratory safety protocols
• Use appropriate Personal Protective Equipment at all times
• Follow policies for:
  • Chemical handling
  • Biohazard disposal
  • Exposure prevention
• Maintain a clean and safe work environment, including:
  • Disinfection of work surfaces
  • Proper waste disposal
• Report safety hazards immediately.
• Maintain familiarity with:
  • Safety Data Sheets
  • Spill response procedures for biological and chemical exposures

7. Documentation and Record Management

• Accurately document:
  • Patient testing
  • Quality control results
  • Maintenance and calibration
  • Corrective actions
• Ensure all records are complete, organized, and audit-ready
• Maintain documentation in accordance with retention requirements

8. Inventory and Work Area Management

• Maintain appropriate inventory levels of reagents and supplies
• Ensure:
  • Proper storage conditions
  • Monitoring of expiration dates
  • Removal of expired materials
• Perform regular inventory checks and notify appropriate personnel for reordering
• Maintain clean, organized work areas

9. Competency and Scope of Practice

• Perform testing only within scope of training and documented competency
• Participate in:
  • Initial training
  • Ongoing competency assessments
• Follow direction from the Laboratory Manager or Technical Supervisor
• Do not perform high-complexity testing unless specifically authorized

10. Collaboration and Communication

• Communicate effectively with providers and clinical staff, including nursing and medical assistants, to support safe and effective specimen collection and testing workflows
• Collaborate with laboratory team members to support workflow
• Escalate clinical, operational, or compliance concerns appropriately
• Document relevant issues, observations, and process concerns in appropriate logs or systems to ensure continuity of information across laboratory staff

Education and Experience

• Bachelor’s degree in Medical Technology or Medical Laboratory Science
• Minimum 3 years of full-time clinical laboratory experience in chemistry, hematology, and microbiology

Certification

• MT or MLS certification through ASCP or equivalent preferred

Technical Experience

• Experience with laboratory diagnostic instruments such as Sysmex, Abbott Architect, and Cepheid
• Experience with Laboratory Information Systems (LIS), including Orchard or equivalent systems
• Familiarity with electronic health record (EHR) integrations and laboratory workflows

Regulatory Requirement

• Must meet CLIA personnel requirements for moderate-complexity testing
• Must demonstrate training and competency prior to performing testing independently

Supervision and Reporting

• Reports to Laboratory Manager or Technical Supervisor
• Works under direction of the Laboratory Director
• Performs testing independently only after competency validation

Compliance Statement

The Medical Laboratory Technologist performs moderate-complexity testing only and must not perform high-complexity testing unless specifically trained, qualified, and authorized in accordance with regulatory requirements.

About MFM Health
Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually
expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!