Patient Care Representative - Gastroenterology
Danvers, MA
Full Time
MFM Health
Student (High School)
Gastroenterology PCR
The Gastroenterology Department of MFM Health is seeking enthusiastic candidates for our hybrid, full-time Patient Care Representative (PCR) and administrative support role. We are a busy, ambulatory care office diagnosing and treating gastrointestinal and liver diseases, looking for a well-rounded customer service candidate who can multi-task in a high-volume, ambulatory setting.
This position requires excellent communication, computer, and phone skills with the ability to multi-task. Medical experience, Electronic Medical Record (EMR). scheduling, and Call Center experience are highly desirable.
Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually
expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!
The Gastroenterology Department of MFM Health is seeking enthusiastic candidates for our hybrid, full-time Patient Care Representative (PCR) and administrative support role. We are a busy, ambulatory care office diagnosing and treating gastrointestinal and liver diseases, looking for a well-rounded customer service candidate who can multi-task in a high-volume, ambulatory setting.
What We Offer
- Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match.
- Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.
This position requires excellent communication, computer, and phone skills with the ability to multi-task. Medical experience, Electronic Medical Record (EMR). scheduling, and Call Center experience are highly desirable.
- Registering and scheduling patients, data entry of demographics, and insurance information
- Verify patient insurance eligibility
- Maintain appointment computer scheduling in accordance with office scheduling policies. Including procedure scheduling
- Manage calls from patients requiring medical care and provide/gather information needed
- Escalate questions/issues to appropriate resources as needed
- Ability to summarize patient request(s) and convey information to respective medical care providers/teams
- Understand various aspects of medical insurance to provide patients with accurate answers
- Input referral information accordingly
- Scheduling diagnostic tests/follow-up appointments for patients
- Obtaining prior authorizations for diagnostic tests
- Interacting with other health care providers/facilities to make sure information flows efficiently
- Provide excellent customer service
- Understand, maintain, and enforce HIPAA regulations and patient privacy protocols
- Other duties as assigned by managers and leads
Qualifications
- 2 years of experience working in an ambulatory/out-patient practice preferred
- Gastroenterology experience preferred
- High School diploma preferred
- Dependable, hardworking. detail-oriented, and friendly candidates desired
- $20-$24 per hour
Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually
expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.
At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!
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